FAQ

🦴 Frequently Asked Questions

📦 When will my order ship?

All orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking info as soon as your items are on their way.

🚚 How long does shipping take?

Standard delivery takes 7–14 business days, depending on your location. Some high-demand items may take slightly longer during peak seasons.

💳 What payment methods do you accept?

We accept major credit cards, PayPal, Shop Pay, and other secure options at checkout.

↩️ What’s your return policy?

You may return eligible products within 14 days of delivery. Items must be unused and in their original packaging. Contact us at contact@wildandcrazytails.com to initiate a return.

🐾 Where are you based?

We are based in the U.S. and partner with global fulfillment centers to provide secure, fast shipping.

🎁 Can I send a product as a gift?

Yes! Simply enter the recipient’s shipping info at checkout and include a note in the order comments.

🐶 Product-Specific Questions

🪑 Booster Seat – What size dogs does it fit?

Our Luxury Memory Foam Dog Car Booster Seat is ideal for small to medium dogs (generally up to 25 lbs). Please check the seat dimensions and compare with your dog’s measurements to ensure the perfect fit.

🛡️ Is the booster seat crash-tested or safety rated?

While not crash-tested, the seat is designed with sturdy memory foam construction and can be safely secured using your car’s seatbelt system. Always supervise your pet during travel and secure the safety leash provided.

🧼 Is the seat washable?

Yes! The booster seat features a removable, washable cover so you can easily clean up after road trips or muddy paws.

💧 Water Bottle – How much does it hold?

We offer two sizes:

  • 10 oz (300ml) – Great for short walks or small dogs
  • 18 oz (550ml) – Ideal for longer outings or medium/large dogs

 

🧴 Is the water bottle leakproof?

Yes! It features a leakproof silicone seal and locking button to prevent spills in your bag or car.

🦴 Collar & Leash – How do I choose the right size?

Please refer to the measuring guide and collar size chart below. All sizes have been converted to inches for accuracy.

🪢 Can I purchase the collar and leash separately?

Absolutely. You can purchase just the collar, just the leash, or save with our matching combo set. All are available in multiple color options.

🎨 Do the colors in the photos match the real product?

We do our best to represent colors accurately, but slight variations can occur depending on lighting and screen settings.

📏 How to Measure Your Dog for a Collar

For the best fit and your dog’s comfort, follow these steps when choosing a collar size:

  1. Use a soft measuring tape or string.
  2. Measure around the base of your dog’s neck where the collar will sit.
  3. Ensure it’s snug, but not tight — you should be able to fit two fingers between the collar and neck.
  4. Choose a size that fits your measurement near the center of the collar’s range.

Note: If your dog is between sizes, we recommend sizing up for adjustability.

📊 Collar Size Chart (Inches)

Size Neck Circumference (inches) Recommended Dog Weight
M 13.7" – 16.9" 15 – 30 lbs
L 16.5" – 20.4" 30 – 45 lbs
XL 18.9" – 22.8" 45 – 65 lbs

This chart is a general guide. Always consider your dog’s breed, build, and behavior when selecting gear.

📬 Still have questions?

We’re here to help! Email us at contact@wildandcrazytails.com and we’ll get back to you within 1 business day.